New Patient FAQ

General Harrington Cancer Center/Cancer Questions

What are your office hours and are you accessible after hours?

We are open Monday through Friday 8:00 a.m. to 5:00 p.m. We are closed most major holidays. If you require assistance after hours or on the weekends, please call our main number 806-359-4673 and ask for your physician.

What types of treatment do you do?

Treatments available at Harrington Cancer Center include medical oncology, radiation oncology, and hematology. On-site services such as the laboratory, pharmacy and diagnostic services allow patients to receive all cancer services in one convenient location. Advanced technologies such as PET-CT, TomoTherapy, Trilogy with Rapid Arc and Stereotactic Radiosurgery bring cutting-edge technologies to the patients of the Cancer Center. Additionally, numerous support services including social work services, patient and family counseling, nutrition counseling and support programs are provided free of charge. Our health care team, focused solely on cancer, is committed to meeting patient and family needs including diagnosis, treatment and psychosocial support.

What clinical trials do you have available?

Harrington Cancer Center currently has more than 50 clinical trials available that address either cancer treatment or cancer prevention.

Are you or your associates involved in research?

Yes, participation in clinical research provides options for cancer patients. It allows physicians at Harrington Cancer Center the opportunity to offer their patients the most current treatment regimens available. Harrington Cancer Center participates with national cooperative groups including: Southwest Oncology Group (SWOG), Gynecologic Oncology Group (GOG), Radiation Therapy Oncology Group (RTOG), the National Surgical Adjuvant Breast & Bowel Project (NSABP) and numerous pharmaceutical companies. This collaborative effort brings to the Cancer Center and the Amarillo community many of the same treatment options that are available in larger, well known cancer centers found across the U.S. All clinical trials conducted at Harrington Cancer Center are sanctioned by the National Cancer Institute and the Food and Drug Administration.

When you are unavailable, who will I see?

One of the benefits of being treated at a group practice facility like Harrington Cancer Center is there is always a physician available who is familiar with your care. A Cancer Center oncologist is always on call and has access to your medical record at the Cancer Center. Should you need oncology care after hours, on the weekend or any other time your primary oncologist is unavailable, another of our skilled oncologists will be there to provide care.

Can I bring a family member or friend to my appointments?

You are welcome and encouraged to bring a friend or family member to your appointments. The volume of cancer information received at appointments can be overwhelming and having an extra set of ears there to listen or someone to take notes can help you recall the information after your appointment. However, to help us take care of our patients as safely as possible, especially during treatment, family members are not allowed in the Radiation Therapy treatment and Chemotherapy Infusion areas except for short visits or to help patients in/out of the area. No children under the age of 13 are allowed in the Chemotherapy Infusion area at any time.

What do I need to know about getting my prescriptions refilled?

a. Call your pharmacy first. If there are no refills available, your pharmacy will contact your nurse for a refill authorization.

b. DO NOT wait until your medicine is gone before calling for a refill. Plan ahead and call for a refill at least one week before you will run out of medicine.

c. Please bring all of your medicines with you (bottles) to each doctor visit so that your nurse may update your medication list in your chart.

What can I take for pain if my pain medication is not working?

a. Inform your doctor or nurse. Your doctor may need to change your prescription or prescribe an additional pain reliever to be taken with the original medication.

b. DO NOT TAKE ANY MEDICATIONS CONTAINING ASPIRIN IF YOU ARE RECEIVING CHEMOTHERAPY.

If I live out of town and need my blood drawn or my central line dressing changed, do I have to come to Harrington Cancer Center for this?

a. No, your nurse can give you a prescription for your lab tests and dressing change instructions so you may go to a facility closer to you. Please ask your nurse about this option.

b. The facility will fax the test results to us and we can notify you if there are any problems.

If I have a question about my schedule, who do I call?

Call the Cancer Center and ask for the receptionist in your doctor's clinic. Please refer to the information sheet in the front of your treatment book.

How do I call my nurse?

Call the Cancer Center and ask for her by name. During clinic hours you will be referred to your nurse's voice mail. Please refer to the information sheet in the front of your treatment book.

Do I need to bring my treatment book to each visit?

YES! Please keep your patient schedule and all pertinent information in your treatment book and bring it to EVERY visit. Your nurse may need to update information in your book. Please keep your book by the phone and take it with you if spending the night away from home.

Can I eat while I'm being treated?

Yes. It is advised that you eat a light meal before each treatment. You may bring snacks or have a family member/friend bring you lunch if you will be here for a long period of time.

Do you have a cafeteria here?

No. We provide light snacks such as juices, cokes, water, crackers and other various snacks.

When will I get my results? (CT, PET-CT, x-ray)

It may take several days for your physician to receive results from tests. Your physician or nurse may contact you after the results are available, or may schedule a follow up visit to review these results with you.

When is my next appointment?

You should receive a new appointment card with each physician visit. This appointment list you receive is inclusive of all appointments scheduled up to the next scheduled physician visit. If you have a question about an appointment, please call the main number and ask for your physician's receptionist.

Is it okay to take something for my cold?

Most over the counter cold remedies are okay; however, if you are taking multiple medications prescribed by other physicians (your primary care physician for instance), you may want to check with them before taking anything.

What do I do for diarrhea or constipation?

If you are having a problem with either, please refer to your treatment book for solutions. If you are unable to do so, please call and leave a message for your nurse. She will return all calls by the end of the day.

Billing/Insurance Questions

Who do I ask about my bill?

Contact the Harrington Cancer Center Business Office at 806-356-1910, toll free at 800-274-4673, extension 206, or businessoffice@harringtoncc.org if you have any questions about billing or insurance for your non-physician cancer care.

Contact Your Physician

Contact your physician's office at the number below if you have any questions about billing or insurance for your physician cancer care.

  • For Harrington Physician's, Inc. (HPI) bills, call 806-356-1911.
  • For John Lasher, MD bills (PET-CT), call 806-356-5519.
  • For High Plains Radiological Association, call 806-212-2072.

What are your office hours?

We are open Monday through Friday 8:00 a.m. to 5:00 p.m. We are closed most major holidays.

Do I need to bring my insurance cards every time?

Please present all of your current insurance cards to the Clinic Receptionist at each doctor visit. This includes drug prescription cards. It is important for us to maintain your current insurance information. Please notify the Financial Counselor of any changes to your insurance status as soon as possible.

Will my insurance plan pay for treatment? What if it will not?

As a patient, it is your responsibility to ensure that your insurance company has been contacted to pre-certify or confirm benefits regarding your anticipated procedures and care at Harrington Cancer Center. If your insurance company does not cover treatment at our facility, you may ask for possible ways to obtain this coverage. You may also ask if they will cover a consultation with your physician. It may be possible to work out coverage with your insurance company after you have been evaluated by a Cancer Center physician. Harrington Cancer Center and your physician's office will work with you to ensure that you receive the maximum benefits allowed by your insurance company.

How do I interpret my bill?

Harrington Cancer Center will send you monthly statements showing pending insurance payments and/or the remaining outstanding balance, if any. If a detailed itemized bill is required or if you have any questions, you may contact the Harrington Cancer Center Business Office at 806-356-1910 or toll free at 800-274-4673, extension 206 or businessoffice@harringtoncc.org. A representative from the Business Office can answer questions about your bill and help you interpret financial policies and billing procedures. The Business Office is also available to you and your family or friends on a walk-in basis from 8:00 a.m. to 5:00 p.m., Monday through Friday.

Your attending physician's fee and any consulting physicians' fees will not be included in your Harrington Cancer Center bill; these physicians will bill you separately.